Monday, 14 November 2011

Small Business Coaching - Dealing With Attendance Issues

Do you have a problem with staff attendance which is primarily short term?

Have you noticed patterns to attendance issues - for example, the individual who is often sick on a Monday or Friday?

I think the best tool to deal with attendance issues is the return-to-work meeting. Why?
  1. It shows the individual that they have been missed
  2. If the individual is a malingerer they will be less likely to call in sick in future
  3. It sends a clear message to other staff that attendance issues will be managed
  4. If there is an underlying problem you can find out - for example, the individual calls in sick but the issue is really a problem at work or home
So what do you say at this meeting..... Have a think about what your goal is? What are your options and what will you do?

Here's a suggested format:
  • Welcome the individual back
  • Tell them that they were missed
  • Check they are ready to return and have not come back early for whatever reason
  • Discuss any issues that may have contributed towards or caused their absence
  • Where any causes are identified discuss what help you as the employer can offer to address them
  • Discuss any further action that may be necessary
You will need to prepare for this meeting and ask yourself the following questions:
  • What are the advantages of holding the meeting in a private place?
  • What information will you need to have in front of you relating to recent absences?
  • What about sensitivity and listening skills?
You will also need to carry out certain actions after the meeting including the following:
  • What about note taking?
  • What adjustments need to be made for the individual if any?
  • Do you need to consider disciplinary action yet?
  • How will you continue to monitor the attendance issues?
  • What action does your policy say you can take if the non attendance issues persist?
If you have found this blog to be useful please leave a comment or if you require an small business support please visit our website West of England Coaching and Counselling - Business Coaching.

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