Friday, 4 November 2011

Small Business Coaching - Managing People Tools

Do you have a small business and see that managing people is important to your profitability?

This is the first of a number of blogs which - actioned by you - will help you to increase your productivity, morale and profitability.

The first tool - I want to share with you is objective setting.

Be clear on your business plan then determine what objectives to set each of your employees which will help you to achieve your business plan - few businesses do this really well.

Make sure you avoid duplication of effort when you develop individual objectives for and with your team members.

Also, any training and development should only happen if it helps the individual or your team to achieve their objectives.

Individual objectives are important to ensure that individuals are accountable.

Clear alignment of team and individual objectives with your business plan will help to motivate staff and increase their productivity because they will see how they are adding value to the business.

All these objectives must be SMART - by that I mean:

  • Specifically - What do you want them to do?
  • Measurable - What will be the evidence of success? Aim to make this clear i.e. quantitative or qualitative and both if possible.
  • Achievable - Do they have the resources - for example, skills, materials etc., to achieve it?
  • Realistic - Is it challenging yet realistic - including the timescales involves?
  • Time bound - When are they to complete it by?

Aim to review your staff objectives with individuals every 3 months and set new ones where appropriate.

Check how individuals are getting on a at least every month by asking the following questions:

  • What is going well? 
  • What is not going well? 
  • What support can you give them?

You set the 'what' they are to achieve. Allow them to set the 'how' they are to achieve it.

With inexperienced staff you may need to help them with the 'how'.

People are naturally goal and objective driven and setting them objectives that contribute to the achievement of the company business plan will motivate your people.

Future blogs will provide advice on other people management areas including:

  • How to nip poor performance in the bud early on when you spot a problem
  • How to address non-attendance
  • How to massively improve the way you communicate with your staff and develop them into the bargain

If you have found this blog to be useful please do leave me a comment or visit our website West of England Coaching and Counselling.


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