Have you noticed patterns to attendance issues - for example, the individual who is often sick on a Monday or Friday?
I think the best tool to deal with attendance issues is the return-to-work meeting. Why?
- It shows the individual that they have been missed
- If the individual is a malingerer they will be less likely to call in sick in future
- It sends a clear message to other staff that attendance issues will be managed
- If there is an underlying problem you can find out - for example, the individual calls in sick but the issue is really a problem at work or home
Here's a suggested format:
- Welcome the individual back
- Tell them that they were missed
- Check they are ready to return and have not come back early for whatever reason
- Discuss any issues that may have contributed towards or caused their absence
- Where any causes are identified discuss what help you as the employer can offer to address them
- Discuss any further action that may be necessary
- What are the advantages of holding the meeting in a private place?
- What information will you need to have in front of you relating to recent absences?
- What about sensitivity and listening skills?
- What about note taking?
- What adjustments need to be made for the individual if any?
- Do you need to consider disciplinary action yet?
- How will you continue to monitor the attendance issues?
- What action does your policy say you can take if the non attendance issues persist?
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