Small Business Coaching - Tackling Poor Performance

Are you interested in tackling poor performance before it becomes a formal disciplinary issue?

What do you think are the benefits of 'nipping an issue in the bud' before it escalates?

Where are you now with the performance issue? What is the impact on your business?

What is the impact on other staff? What are your options....ignore the issue and hope it will go away or tackle it?

A really good tool towards tackling poor performance -is the following 6-step coaching model:

1. Gaining Commitment: Open the discussion in a positive way. Discuss current level of performance, agree that a problem exists and the impact of this on the business, other staff and them. Discuss and agree the size of the performance gap. Do not move on until the individual recognises a performance gap exists and that it is significant enough to warrant change – Why?
   
2. Closing The Gap: Discuss options to reach the required performance level. Review the advantages and disadvantages of each option. Encourage the individual to come up with ideas, prompting where you think necessary.
   
3. Develop The Strategy: Agree the best approach to close the performance gap. Identify performance measures that will show clearly when the new performance level has been reached. Explore any resources that may be required.
   
4. Agree The Action Plan: Who will do what and by when? Agree the time frames for when the new level of performance must be reached. Set review dates to monitor progress - including interim reviews if you think necessary. Express your confidence in the individual’s ability to deliver - keep it positive.
   
5. Action: Both of you agree to commit to the action plan. You discreetly monitor and guide 1:1 when necessary. Hold interim review sessions if required.
   
6. Review: Meet to review/measure progress towards targets. Recognise, communicate and record in writing achievements that have been made. If performance has not reached the required level go back to step 1 - make the targets more specific, the review periods shorter and be less tolerant of shortcomings e.g... ‘this is the third time we have spoken about this [specify performance gap].

If you have found this tool to be useful please leave a comment or if you would like assistance please contact us through our website at West of England Coaching and Counselling - Business Coaching.