Monday, 21 November 2011

Small Business Coaching - Improve Productivity and Morale

Are you interested in learning about one simple, easy-to-implement tool which will boost staff productivity and morale?

How much do you estimate that poor communication costs your business? How much do you estimate not using all of your staff's potential is costing your business?

The truth is that when your people are not managed well it costs your business - That's the impact plain and simple.

What issues are most often behind this?.... These most common issues include the following:
  1. Individual X has a development need that is ignored
  2. Individual Y is only told when they get things wrong and the individual spends much time at work complaining about their manager
  3. Individual Z is a manager and avoids tackling conflict so performance issues are ignored
Using a good feedback model addresses all of these issues and builds your staff productivity as well as their morale.

Psychological research shows people respond best to feedback which is specific, timely and in the ratio of 3 positives to each development point.

So how would you go about this?
  • Step 1: Start with 3 specific positive things that you have seen/heard/read about them – their strengths
  • Step 2: Then focus on 1 specific thing that you would like them to do more/less of that would make them even more effective/develop further/able to positively influence you. 
Focus on what you want from them NOT what you DO NOT want from them.

Ask them how they think they can achieve that - i.e. let them come up with their solutions to get their commitment to change.

Feedback in your business needs to become part of your way of working - something everyone does to get the best from each other and avoid standing still or even regressing.

If you have found this blog to be useful please leave a comment or if you would like assistance implementing this way of working into your business please get in touch via our website at West of England Coaching and Counselling - Team Development.


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